faq
frequently asked questions about suit up!
orders
Below are some of are common questions about orders
How do I check/track my order status?
All order updates are sent directly to your email. From confirmation to shipping, you’ll receive detailed notifications so you can stay informed at every stage of your order’s journey.
How do I place an order?
Browse our collection, choose your items and complete your purchase through our secure checkout. Once your order is placed, our team begins carefully preparing every detail ensuring your entire order meets our quality standards before it’s shipped.
When will my order be processed?
Ready to ship orders are processed within 1–3 business days. Pre-order and made to order timelines are specified in the product description or via email.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take for my order to arrive after shipping?
All orders are shipped via DHL and typically arrive within 1–5 business days after dispatch. Delivery to remote or hard to reach areas may take slightly longer and could involve additional shipping fees.
What is your return policy?
All items include a 14-day warranty covering manufacturing defects, which will be resolved through repair, replacement or compensation.
How do I check/track my shipping status?
Tracking details are sent directly to your email once your order has been shipped. In some cases, DHL may also contact you directly with updates regarding your delivery.
help & support
Below are some of are common questions about support on orders
How can I contact support?
You can reach our support team through email or direct messages on our official channels. We’re here to assist you with any questions regarding your order, sizing or product details.
Can I get help choosing the right size or product?
Yes. Our team can guide you through sizing and product selection to ensure the best fit and experience. Just reach out before placing your order and we’ll assist you step by step.
What if I have an issue with my order?
If you experience any issues, contact us as soon as possible with your order details. Our team will review your case and provide a solution, whether it’s support, repair or guidance based on your situation.
