{"id":88941,"date":"2026-10-21T09:39:30","date_gmt":"2026-10-21T14:39:30","guid":{"rendered":"https:\/\/suitup-store.com\/?page_id=88941"},"modified":"2026-10-21T09:39:31","modified_gmt":"2026-10-21T14:39:31","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/suitup-store.com\/es\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div class=\"sulr-wrap\">\n\t\t\t\t\t\t<div class=\"sulr-head\">\n\t\t\t\t<div class=\"sulr-head-icon\"><svg class=\"sulr-icon\" width=\"54\" height=\"54\" viewbox=\"0 0 64 64\" aria-hidden=\"true\" focusable=\"false\"><path fill=\"#E40022\" d=\"M8 12c8-3 16-3 22 2v40c-6-5-14-5-22-2z\"\/><path fill=\"#E40022\" d=\"M56 12c-8-3-16-3-22 2v40c6-5 14-5 22-2z\" opacity=\".75\"\/><path fill=\"#fff\" d=\"M13 22h12v2.5H13zm0 6h12v2.5H13zm0 6h9v2.5h-9zm26-12h12v2.5H39zm0 6h12v2.5H39zm0 6h9v2.5h-9z\"\/><\/svg><\/div>\n\t\t\t\t<div>\n\t\t\t\t\t<h2 class=\"sulr-title\">Libro de Reclamaciones<\/h2>\n\t\t\t\t\t<p class=\"sulr-sub\">Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor (Ley N\u00b0 29571), esta tienda cuenta con un Libro de Reclamaciones virtual a tu disposici\u00f3n.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"sulr-prov\">\n\t\t\t\t<div><span>Raz\u00f3n social<\/span><strong>HEROLAB S.A.C.<\/strong><\/div>\n\t\t\t\t<div><span>RUC<\/span><strong>20614952360<\/strong><\/div>\n\t\t\t\t<div><span>Domicilio<\/span><strong>Jr. Miguel De Echenique Nro 1107 Int 101<\/strong><\/div>\n\t\t\t\t<div><span>Fecha<\/span><strong>13\/11\/2026<\/strong><\/div>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<form class=\"sulr-form\" method=\"post\" enctype=\"multipart\/form-data\" novalidate action=\"https:\/\/suitup-store.com\/es\/libro-de-reclamaciones\/\" data-trp-original-action=\"https:\/\/suitup-store.com\/es\/libro-de-reclamaciones\/\">\n\t\t\t\t<input type=\"hidden\" name=\"sulr_action\" value=\"registrar\">\n\t\t\t\t<input type=\"hidden\" name=\"sulr_tok\" value=\"1794553157.47a5efdcb5dae2d040bc\">\n\t\t\t\t<div class=\"sulr-hp\" aria-hidden=\"true\"><label>No llenar<input type=\"text\" name=\"sulr_web\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/div>\n\n\t\t\t\t<h3 class=\"sulr-sec\"><span>1<\/span> Identificaci\u00f3n del consumidor reclamante<\/h3>\n\t\t\t\t<div class=\"sulr-grid\">\n\t\t\t\t\t<div class=\"sulr-field\"><label for=\"sulr-nombres\">Nombres <span class=\"sulr-req\">*<\/span><\/label><input type=\"text\" id=\"sulr-nombres\" name=\"nombres\" value=\"\" required autocomplete=\"given-name\" maxlength=\"120\"><\/div><div class=\"sulr-field\"><label for=\"sulr-apellidos\">Apellidos <span class=\"sulr-req\">*<\/span><\/label><input type=\"text\" id=\"sulr-apellidos\" name=\"apellidos\" value=\"\" required autocomplete=\"family-name\" maxlength=\"120\"><\/div><div class=\"sulr-field\"><label for=\"sulr-tipo_doc\">Tipo de documento <span class=\"sulr-req\">*<\/span><\/label><select id=\"sulr-tipo_doc\" name=\"tipo_doc\"><option value=\"DNI\" selected='selected'>DNI<\/option><option value=\"CE\">Carn\u00e9 de extranjer\u00eda<\/option><option value=\"PAS\">Pasaporte<\/option><option value=\"RUC\">RUC<\/option><option value=\"PTP\">PTP \/ CPP<\/option><\/select><\/div><div class=\"sulr-field\"><label for=\"sulr-num_doc\">N\u00famero de documento <span class=\"sulr-req\">*<\/span><\/label><input type=\"text\" id=\"sulr-num_doc\" name=\"num_doc\" value=\"\" required maxlength=\"15\" inputmode=\"text\"><\/div><div class=\"sulr-field\"><label for=\"sulr-telefono\">Tel\u00e9fono \/ celular <span class=\"sulr-req\">*<\/span><\/label><input type=\"tel\" id=\"sulr-telefono\" name=\"telefono\" value=\"\" required autocomplete=\"tel\" maxlength=\"20\"><\/div><div class=\"sulr-field\"><label for=\"sulr-email\">Correo electr\u00f3nico <span class=\"sulr-req\">*<\/span><\/label><input type=\"email\" id=\"sulr-email\" name=\"email\" value=\"\" required autocomplete=\"email\" maxlength=\"190\"><\/div>\t\t\t\t\t<div class=\"sulr-full\"><div class=\"sulr-field\"><label for=\"sulr-domicilio\">Domicilio (direcci\u00f3n, distrito, provincia) <span class=\"sulr-req\">*<\/span><\/label><input type=\"text\" id=\"sulr-domicilio\" name=\"domicilio\" value=\"\" required autocomplete=\"street-address\" maxlength=\"255\"><\/div><\/div>\n\t\t\t\t\t<div class=\"sulr-field sulr-full\">\n\t\t\t\t\t\t<label class=\"sulr-check\"><input type=\"checkbox\" name=\"es_menor\" value=\"1\" id=\"sulr-es_menor\" > <span>Soy menor de edad<\/span><\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"sulr-grid sulr-menor\" id=\"sulr-menor\" hidden>\n\t\t\t\t\t<p class=\"sulr-full sulr-help\">Datos del padre, madre o apoderado (obligatorio si eres menor de edad).<\/p>\n\t\t\t\t\t<div class=\"sulr-full\"><div class=\"sulr-field\"><label for=\"sulr-apoderado_nombre\">Nombre completo del padre, madre o apoderado<\/label><input type=\"text\" id=\"sulr-apoderado_nombre\" name=\"apoderado_nombre\" value=\"\" maxlength=\"240\"><\/div><\/div>\n\t\t\t\t\t<div class=\"sulr-field\"><label for=\"sulr-apoderado_tipo_doc\">Tipo de documento<\/label><select id=\"sulr-apoderado_tipo_doc\" name=\"apoderado_tipo_doc\"><option value=\"DNI\" selected='selected'>DNI<\/option><option value=\"CE\">Carn\u00e9 de extranjer\u00eda<\/option><option value=\"PAS\">Pasaporte<\/option><option value=\"RUC\">RUC<\/option><option value=\"PTP\">PTP \/ CPP<\/option><\/select><\/div><div class=\"sulr-field\"><label for=\"sulr-apoderado_num_doc\">N\u00famero de documento<\/label><input type=\"text\" id=\"sulr-apoderado_num_doc\" name=\"apoderado_num_doc\" value=\"\" maxlength=\"15\"><\/div>\t\t\t\t<\/div>\n\n\t\t\t\t<h3 class=\"sulr-sec\"><span>2<\/span> Identificaci\u00f3n del bien contratado<\/h3>\n\t\t\t\t<div class=\"sulr-grid\">\n\t\t\t\t\t<fieldset class=\"sulr-field sulr-full sulr-radios\"><legend>Tipo <span class=\"sulr-req\">*<\/span><\/legend><label class=\"sulr-radio\"><input type=\"radio\" name=\"bien_tipo\" value=\"producto\" required> <span><strong>Producto<\/strong><\/span><\/label><label class=\"sulr-radio\"><input type=\"radio\" name=\"bien_tipo\" value=\"servicio\" required> <span><strong>Servicio<\/strong><\/span><\/label><\/fieldset>\t\t\t\t\t<div class=\"sulr-field\">\n\t\t\t\t\t\t<label for=\"sulr-pedido_wc\">N\u00b0 de pedido (opcional)<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"sulr-pedido_wc\" name=\"pedido_wc\" maxlength=\"40\" value=\"\" placeholder=\"Ej. 12345\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"sulr-field\">\n\t\t\t\t\t\t<label for=\"sulr-monto\">Monto reclamado (opcional)<\/label>\n\t\t\t\t\t\t<div class=\"sulr-money\">\n\t\t\t\t\t\t\t<select name=\"moneda\" aria-label=\"Moneda\"><option value=\"USD\"  selected='selected'>US$<\/option><option value=\"PEN\" >S\/<\/option><\/select>\n\t\t\t\t\t\t\t<input type=\"text\" inputmode=\"decimal\" id=\"sulr-monto\" name=\"monto\" value=\"\" placeholder=\"0.00\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<small class=\"sulr-help\">D\u00e9jalo vac\u00edo si no aplica (por ejemplo, en una queja).<\/small>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"sulr-field sulr-full\"><label for=\"sulr-descripcion_bien\">Descripci\u00f3n del producto o servicio <span class=\"sulr-req\">*<\/span><\/label><textarea id=\"sulr-descripcion_bien\" name=\"descripcion_bien\" rows=\"5\" maxlength=\"1000\" required data-sulr-count><\/textarea><small class=\"sulr-count\"><\/small><\/div>\t\t\t\t<\/div>\n\n\t\t\t\t<h3 class=\"sulr-sec\"><span>3<\/span> Detalle de la reclamaci\u00f3n y pedido del consumidor<\/h3>\n\t\t\t\t<div class=\"sulr-grid\">\n\t\t\t\t\t<fieldset class=\"sulr-field sulr-full sulr-radios\"><legend>Tipo <span class=\"sulr-req\">*<\/span><\/legend><label class=\"sulr-radio\"><input type=\"radio\" name=\"tipo_reclamo\" value=\"reclamo\" required> <span><strong>Reclamo<\/strong><small>Disconformidad relacionada a los productos o servicios.<\/small><\/span><\/label><label class=\"sulr-radio\"><input type=\"radio\" name=\"tipo_reclamo\" value=\"queja\" required> <span><strong>Queja<\/strong><small>Disconformidad no relacionada a los productos o servicios; o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.<\/small><\/span><\/label><\/fieldset><div class=\"sulr-field sulr-full\"><label for=\"sulr-detalle\">Detalle <span class=\"sulr-req\">*<\/span><\/label><small class=\"sulr-help\">Describe qu\u00e9 ocurri\u00f3, cu\u00e1ndo y c\u00f3mo.<\/small><textarea id=\"sulr-detalle\" name=\"detalle\" rows=\"5\" maxlength=\"5000\" required data-sulr-count><\/textarea><small class=\"sulr-count\"><\/small><\/div><div class=\"sulr-field sulr-full\"><label for=\"sulr-pedido\">Pedido <span class=\"sulr-req\">*<\/span><\/label><small class=\"sulr-help\">\u00bfQu\u00e9 solicitas? (cambio, reparaci\u00f3n, devoluci\u00f3n, etc.)<\/small><textarea id=\"sulr-pedido\" name=\"pedido\" rows=\"5\" maxlength=\"3000\" required data-sulr-count><\/textarea><small class=\"sulr-count\"><\/small><\/div>\t\t\t\t\t\t\t\t\t\t\t<div class=\"sulr-field sulr-full\">\n\t\t\t\t\t\t\t<label for=\"sulr-adjuntos\">Adjuntar pruebas (opcional)<\/label>\n\t\t\t\t\t\t\t<small class=\"sulr-help\">Hasta 3 archivos JPG, PNG, WEBP o PDF de m\u00e1ximo 5 MB cada uno.<\/small>\n\t\t\t\t\t\t\t<input type=\"file\" id=\"sulr-adjuntos\" name=\"sulr_adjuntos[]\" multiple accept=\".jpg,.jpeg,.png,.webp,.pdf\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"sulr-legal\">\n\t\t\t\t\t<p><strong>RECLAMO: Disconformidad relacionada a los productos o servicios.<\/strong><\/p>\n\t\t\t\t\t<p><strong>QUEJA: Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.<\/strong><\/p>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li>La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.<\/li>\n\t\t\t\t\t\t<li>El proveedor deber\u00e1 dar respuesta al reclamo o queja en un plazo no mayor a quince (15) d\u00edas h\u00e1biles improrrogables.<\/li>\n\t\t\t\t\t\t<li>Recibir\u00e1s una copia de esta Hoja de Reclamaci\u00f3n en tu correo electr\u00f3nico y la respuesta ser\u00e1 enviada al mismo correo.<\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"sulr-field sulr-full\">\n\t\t\t\t\t<label class=\"sulr-check\"><input type=\"checkbox\" name=\"acepta_hoja\" value=\"1\" required> <span>Declaro que los datos consignados son verdaderos y acepto el contenido de la presente Hoja de Reclamaci\u00f3n. <span class=\"sulr-req\">*<\/span><\/span><\/label>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"sulr-field sulr-full\">\n\t\t\t\t\t<label class=\"sulr-check\"><input type=\"checkbox\" name=\"acepta_datos\" value=\"1\" required>\n\t\t\t\t\t\t<span>Autorizo a HEROLAB S.A.C. a tratar mis datos personales con la \u00fanica finalidad de atender este reclamo o queja, conforme a la Ley N\u00b0 29733 de Protecci\u00f3n de Datos Personales (ver tambi\u00e9n los <a href=\"https:\/\/suitup-store.com\/es\/terms-and-conditions\/\" target=\"_blank\" rel=\"noopener\">T\u00e9rminos y Condiciones<\/a>). <span class=\"sulr-req\">*<\/span><\/span><\/label>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<button type=\"submit\" class=\"sulr-btn sulr-submit\">Enviar reclamo<\/button>\n\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form>\n\t\t<\/div>\n\t\t\n\n\n\n<h2 class=\"wp-block-heading\">Consulta el estado de tu reclamo<\/h2>\n\n\n\t\t<div class=\"sulr-wrap sulr-consulta\">\n\t\t\t<form method=\"post\" class=\"sulr-form sulr-consulta-form\" action=\"https:\/\/suitup-store.com\/es\/libro-de-reclamaciones\/#sulr-consulta\" data-trp-original-action=\"https:\/\/suitup-store.com\/es\/libro-de-reclamaciones\/#sulr-consulta\">\n\t\t\t\t<input type=\"hidden\" name=\"sulr_action\" value=\"consulta\">\n\t\t\t\t<div class=\"sulr-grid\" id=\"sulr-consulta\">\n\t\t\t\t\t<div class=\"sulr-field\"><label for=\"sulr-codigo\">N\u00b0 de reclamo<\/label><input type=\"text\" id=\"sulr-codigo\" name=\"sulr_codigo\" placeholder=\"LR-2026-000001\" required><\/div>\n\t\t\t\t\t<div class=\"sulr-field\"><label for=\"sulr-doc\">N\u00b0 de documento<\/label><input type=\"text\" id=\"sulr-doc\" name=\"sulr_doc\" required><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<button type=\"submit\" class=\"sulr-btn sulr-btn-ghost\">Consultar estado<\/button>\n\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Consulta el estado de tu reclamo<\/p>","protected":false},"author":116,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-88941","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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