01Acceptance of order
By placing and completing an order through our website, the client acknowledges, accepts, and expressly agrees with all the Terms and Conditions set forth in this document. The client is responsible for reviewing all product information, specifications, sizing information, production times, included items, and any other information provided on the corresponding product page before completing their purchase. By completing a purchase, the client confirms that they have reviewed and understood such information and that they agree to proceed with the order under the established conditions.
02Production times
Most SuitUp! products are made to order and require a production period before they can be shipped. The estimated production time for each product is indicated on its respective product page. Production times may vary depending on the product, production schedule, order volume, material availability, and other factors.
The production time indicated on the product page corresponds solely to the estimated time required to manufacture the product and does not include shipping or delivery time. By placing an order, the client acknowledges and accepts the production time corresponding to the purchased product. Production times are estimates and may occasionally be affected by circumstances beyond SuitUp!’s direct control. In such cases, SuitUp! will make reasonable efforts to complete the order as soon as possible.
Customers should not place an order if they are unwilling or unable to wait for the production time indicated on the product page.
03Quality control
SuitUp! is committed to maintaining the quality standards associated with our products and our brand. If any issue arises during the production process that may affect the final product or prevent it from meeting our quality standards, SuitUp! may require additional time to correct, replace, or re-manufacture the affected product before shipping.
In the event that an issue or production delay may significantly affect the client’s order, SuitUp! will notify the client as appropriate. SuitUp! reserves the right to delay shipping when necessary to ensure that the final product meets our quality standards. Our priority is to deliver the best product and the best brand experience possible, rather than shipping a product that does not meet our standards.
If any issue arises during production that may affect the final quality of the product, SuitUp! will notify the client in advance when necessary and will work to find the most suitable solution.
04Order cancellation
The client may request the cancellation of their order by contacting SuitUp! directly through our official contact channels. In the event that the client requests cancellation of their order, a non-refundable cancellation fee equivalent to 10% of the total order amount will apply.
This fee is intended to cover the administrative, processing, and production costs associated with managing the order. The cancellation fee is non-negotiable and may not be waived. By placing an order, the client expressly acknowledges and accepts this cancellation condition.
05Dispute resolution
Any problem, issue, discrepancy, or situation related to an order must first be communicated directly to SuitUp! through our official contact channels, before initiating any dispute or claim through a third party. The client agrees to provide SuitUp! with the opportunity to review the case, verify the corresponding information, and determine the best possible solution before initiating an external dispute.
SuitUp! commits to reviewing each case individually and working in good faith to find a suitable solution for both parties. The client acknowledges that initiating a dispute or claim through PayPal before contacting SuitUp! may limit our ability to resolve the case directly and may result in the platform’s resolution process being handled according to its own procedures.
For this reason, by placing an order, the client agrees that they must first contact SuitUp! and allow us to review and respond to any issue before initiating a dispute through PayPal. Failure to follow this procedure may be presented by SuitUp! as evidence that the client did not follow the resolution process established and accepted at the time of purchase.
06Claims
Before shipping an order, SuitUp! may send the client photographs of the finished order to confirm that the corresponding products and accessories are complete. The client will have the opportunity to review such photographs and confirm that their order is complete before it is shipped.
Once the client confirms that the order is complete and authorizes its shipment, it shall be deemed that they have visually approved the contents of the order prior to dispatch. In the event that SuitUp! did not follow this procedure when it should have, and it is subsequently determined that there was an issue related to a missing item or an error directly attributable to SuitUp!, SuitUp! will assume the corresponding expenses that are reasonably necessary to resolve such issue.
Once the order is received, the client is also responsible for inspecting the product and notifying SuitUp! of any defect, damage, or discrepancy as soon as possible. The client shall have a period of seven (7) business days from the delivery date to notify SuitUp! of any issue or problem related to the received product.
Any claim must be submitted within this period and must include sufficient information and, where applicable, photographs or videos that demonstrate the reported issue. SuitUp! will review each claim and determine the most appropriate solution according to the circumstances of each case. Our goal is to provide the best possible solution for both the client and SuitUp!.
Once the seven (7) business day period has elapsed, claims related to defects, damages, discrepancies, or other product-related issues will not be accepted, unless applicable legislation provides otherwise.
07Quality standards
SuitUp! products are manufactured in accordance with our internal production and quality standards. Due to manufacturing processes and, in certain cases, handcrafted work, minor variations may occur. These variations do not necessarily constitute a defect or a failure to meet our quality standards.
SuitUp! reserves the right to determine whether an issue constitutes a manufacturing defect, a production problem, or an acceptable variation. If an issue does not meet our quality standards, SuitUp! will work with the client to determine the appropriate solution.
08Client responsibility
The customer is responsible for reviewing all information shown on the product page before placing an order, including but not limited to:
- Product specifications
- Included items
- Available sizes
- Size charts
- Production times
- Estimated delivery times
- Product limitations
- Additional options or accessories
- Any product-specific terms
The customer is responsible for making sure that all information provided during checkout and through any required order forms is correct and complete.
SuitUp! is not responsible for delays or issues caused by incorrect, incomplete, or missing information provided by the customer.
09Production slots
When a product appears as “In Stock,” this may refer to an available production slot and does not necessarily mean that the product is physically ready to be shipped. Unless expressly stated otherwise on the product page, products will be manufactured according to the corresponding production schedule. Availability of production slots may change without prior notice.
10Shipping, customs, and taxes
Shipping times are independent of production times. Once the order has completed production and is ready to be shipped, it will be shipped in accordance with the shipping method selected or available for that order.
Any estimated shipping or delivery time provided by SuitUp! is solely an estimate and may be affected by the carrier, customs, weather conditions, holidays, or other circumstances beyond SuitUp!’s control.
Expenses, taxes, duties, customs fees, or any other charges that may be required by authorities in the destination country are not included in the product price or production cost, unless expressly stated otherwise. In the event that such charges are applicable to the importation of the order, they shall be the client’s responsibility and must be paid directly by the client when applicable.
These charges depend on the regulations and policies of each country and are beyond SuitUp!’s control. SuitUp! is not responsible for delays caused by carriers, customs processes, government authorities, or circumstances beyond our reasonable control.
11Acceptance of terms and conditions
By completing an order on the SuitUp! website, the client confirms that:
- They have read and understood these Terms and Conditions.
- They have reviewed and understood the production time corresponding to the purchased product.
- They understand that the product may require a production period before it can be shipped.
- They have reviewed the product specifications and all applicable information before making the purchase.
- They agree to comply with the Terms and Conditions set forth on this page and on the corresponding product page.
- They understand and accept the cancellation fee equivalent to 10% of the total order amount.
- They understand the seven (7) business day period to report issues with the product after delivery.
- They agree to contact SuitUp! first through our official channels to resolve any problem or issue related to their order.
- They agree to allow SuitUp! to review and respond to the case before initiating a dispute through PayPal.
- They understand and accept that any applicable tax, duty, or customs charge in their country will be the client’s responsibility.
By placing and completing an order, the client acknowledges, accepts, and expressly agrees with the Terms and Conditions set forth above. SuitUp! reserves the right to update or modify these Terms and Conditions when necessary. Any updated version will be published on this page indicating the corresponding “Last Updated” date. The Terms and Conditions applicable to an order shall be those in effect at the time the order was placed, unless applicable legislation provides otherwise.
12Contact and official channels
For any questions, issues, claims, or situations related to an order, the client must first contact SuitUp! through one of our official channels:
Email: marketing@suitup-store.com
Instagram: @suitup.pe
The client agrees that these are the official channels for contacting SuitUp! regarding orders, production, shipping, issues, claims, and requests for assistance. By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions in their entirety.
